Relevance verified: 05/10/2026
Who We Are
Nitro Casino operates the website nitrocasino-canada.com, which is accessible to players located in Canada. Our registered correspondence address is 845 Rue Sainte-Catherine O, Montréal, QC H3B 1B1, Canada. You can reach our team by email at [email protected] or by phone at +1 (514) 555-1946.
This Privacy Policy describes how we collect, use, store, share, and protect the personal information of individuals who visit or use our website. It applies to all users in Canada, including residents of Ontario, British Columbia, Alberta, Québec, and all other provinces and territories.
We operate in compliance with Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA), Québec’s Act Respecting the Protection of Personal Information in the Private Sector (as substantially amended by Law 25), and applicable provincial privacy legislation where stricter standards apply.
The Legal Basis for This Policy
In Canada, the collection and use of personal information by private-sector organisations is governed primarily by PIPEDA at the federal level, and by substantially similar legislation in British Columbia (PIPA), Alberta (PIPA), and Québec (Bill 64 / Law 25). Nitro Casino processes personal information in accordance with the ten fair information principles that form the foundation of PIPEDA: accountability, identifying purposes, consent, limiting collection, limiting use and disclosure, accuracy, safeguards, openness, individual access, and challenging compliance.
Québec residents have additional rights under Law 25, which came into full force in September 2023. Where Québec law provides broader protections or additional obligations, those standards apply to how we handle the personal information of users in that province.
Our licence number is MGA/B2C/203/2011, issued by the Malta Gaming Authority. Regulatory compliance requirements connected to that licence also inform aspects of this policy, particularly in the areas of identity verification, anti-money-laundering obligations, and responsible gambling.
What Personal Information We Collect
We collect personal information that is necessary, proportionate, and directly related to the purposes described in this policy. The types of information we collect include the following.
Account and registration information includes your full legal name, date of birth, residential address, email address, and telephone number. This information is required to create an account, verify your identity, and comply with regulatory obligations.
Identity verification documents are collected when you complete the Know Your Customer process. This typically includes a government-issued photo identification document such as a driver’s licence or passport, a proof of address document issued within the last three months, and documentation related to your payment method. These documents are required by anti-money-laundering legislation and responsible gambling regulations.
Transaction and financial information includes records of deposits, withdrawals, bonus activity, and payment method details such as card numbers (stored in truncated form), e-wallet identifiers, or cryptocurrency wallet addresses. We do not store full payment card numbers.
Gameplay and activity data includes your game history, session duration, bet sizes, win and loss records, and interaction with responsible gambling tools such as deposit limits and self-exclusion periods.
Communications include the content of messages you send to our customer support team via live chat, email, or any other channel, along with the metadata associated with those communications.
Technical and device information includes your IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited on our site, and session timestamps. This information is collected automatically when you use our website.
Cookies and similar technologies collect behavioural and preference data as described in the separate Cookie Policy available at nitrocasino-canada.com/cookie-policy/.
We do not collect sensitive personal information such as biometric data, health information, or information about ethnic origin or political beliefs unless we are legally required to do so in a specific circumstance, in which case we will provide separate notice.
How We Collect Personal Information
We collect personal information through the following means:
Directly from you when you register an account, submit identity verification documents, make a deposit or withdrawal, contact customer support, respond to a survey or promotion, or interact with any feature of our website that requires your input.
Automatically through your use of our website, via cookies, web beacons, server logs, and similar tracking technologies.
From third parties where this is permitted by law, including identity verification service providers, payment processors, fraud prevention services, and regulatory bodies when we are subject to a legal inquiry or compliance request.
Why We Collect Personal Information and How We Use It
We collect and use personal information for the following purposes.
Account management and service delivery. We use your registration and contact information to create and maintain your account, process your transactions, credit bonuses, and provide customer support. Without this information, we cannot offer you access to the platform.
Identity verification and regulatory compliance. We are required by our gaming licence and by Canadian anti-money-laundering legislation to verify the identity of our users before processing withdrawals and at other defined thresholds. The verification process involves reviewing your identification documents, confirming your address, and confirming your payment method. This is not optional and is a condition of using the platform.
Responsible gambling obligations. We use your account data, transaction history, and gameplay patterns to identify signs of problem gambling, enforce self-imposed limits, comply with self-exclusion requests, and meet obligations under responsible gambling codes. This includes the ability to restrict or close accounts where we have genuine concern about a player’s welfare, independent of whether the player has requested this.
Fraud prevention and security. We analyse account activity, transaction patterns, and device data to detect and prevent fraudulent activity, account takeovers, money laundering, and terms-of-service violations.
Communications and marketing. If you have provided consent, we may send you promotional communications about bonuses, new games, and platform updates. You can withdraw this consent at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. We operate in compliance with Canada’s Anti-Spam Legislation (CASL), which means we do not send commercial electronic messages without valid consent, and we honour opt-out requests promptly.
Analytics and platform improvement. We use aggregated and, where appropriate, individual-level data to understand how our platform is used, diagnose technical issues, test new features, and improve the overall user experience.
Legal obligations and dispute resolution. We retain and may use personal information where we are required to do so by applicable law, court order, regulatory request, or in connection with the defence or pursuit of legal claims.
Legal Bases for Processing
We process your personal information on the following grounds.
Your consent, which is obtained at the time of account registration and for specific processing activities such as marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
The performance of a contract, meaning the account agreement between you and Nitro Casino. Processing your transaction data, verifying your identity, and administering your account are all necessary for us to fulfil our obligations to you.
Legal obligations, including our duties under anti-money-laundering legislation, gaming regulations, and tax law.
Legitimate interests, where processing is necessary for purposes such as fraud detection, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
Sharing of Personal Information
We do not sell your personal information to third parties. We share it only in the circumstances described below.
Service providers. We engage third-party companies to perform functions on our behalf, including identity verification, payment processing, customer support software, email delivery, fraud detection, and cloud hosting. These providers are contractually obligated to process personal information only as directed by us, to maintain appropriate security standards, and to keep the information confidential.
Regulatory and law enforcement authorities. We are required to report certain transactions and account activities to financial intelligence units and regulatory bodies under applicable Canadian and international anti-money-laundering obligations. We will also disclose personal information in response to lawful requests from Canadian or foreign government authorities, court orders, or legal process.
Gaming regulators. Our licensing authority, the Malta Gaming Authority, and any regulatory body with jurisdiction over our operations may request access to certain account and transaction data as part of their oversight functions.
Business transfers. In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such transfer and your options with respect to your information.
We do not share your personal information with third-party advertisers for their own marketing purposes.
International Transfers of Personal Information
As a platform licensed in Malta and serving users in Canada, your personal information may be transferred to and processed in countries outside Canada, including Malta, countries within the European Union, and countries where our service providers operate. These transfers are conducted in accordance with the requirements of PIPEDA and, where applicable, Québec Law 25, which requires that personal information transferred outside Québec receive protection equivalent to what is provided under Québec law.
Before transferring personal information internationally, we conduct an assessment of the receiving jurisdiction’s privacy protections and enter into contractual arrangements with recipients that require them to protect the information to a standard consistent with Canadian requirements.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, plus any additional period required by law or regulation.
Account information is generally retained for a minimum of five years following account closure, in accordance with anti-money-laundering record-keeping requirements under Canada’s Proceeds of Crime (Money Laundering) and Terrorist Financing Act and equivalent international obligations under our gaming licence.
Identity verification documents are retained for five years following account closure or the last transaction, whichever is later.
Marketing consent records are retained for the duration of the account relationship plus three years, to demonstrate compliance with CASL obligations.
Gameplay and transaction records are retained for a minimum of five years following the date of the transaction.
When personal information is no longer needed, we securely delete or anonymise it so that it can no longer be linked to an identifiable individual.
Your Privacy Rights Under Canadian Law
Canadian privacy law gives you meaningful rights with respect to your personal information. The specific rights available to you depend in part on your province of residence.
Right of access. You have the right to request access to the personal information we hold about you, to know how it is being used and to whom it has been disclosed. We will respond to access requests within 30 days, or within 60 days if the nature of the request requires additional time, in which case we will notify you of the extension.
Right to correct. If you believe that the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. We will make the correction or, if we disagree with your correction request, note your request in your file.
Right to withdraw consent. Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal of consent will not affect processing that occurred before the withdrawal, and it may affect your ability to use certain features of the platform.
Right to complain. If you believe we have not handled your personal information in compliance with applicable law, you have the right to file a complaint with the relevant authority.
For residents of most provinces: the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.
For Québec residents: the Commission d’accès à l’information du Québec at cai.gouv.qc.ca or 1-888-528-7741.
For British Columbia residents: the Office of the Information and Privacy Commissioner for BC at oipc.bc.ca.
For Alberta residents: the Office of the Information and Privacy Commissioner of Alberta at oipc.ab.ca.
Québec-specific rights under Law 25. Residents of Québec have the additional right to be informed of the results of any privacy impact assessment related to the communication of their personal information outside Québec, the right to request the portability of personal information in a structured, commonly used technological format, and the right to request the de-indexation of information that has been disseminated online where it has been collected without lawful authority or where its dissemination causes them serious injury.
Automated Decision-Making
We use automated systems in certain circumstances to assess player accounts, including for fraud detection, responsible gambling monitoring, and risk scoring. Where an automated decision produces a legal or similarly significant effect on you, you have the right to request human review of that decision. Please contact us using the details at the end of this policy if you believe an automated decision has affected you and you wish to request a review.
Children
Our platform is restricted to individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has registered an account, we will close the account and delete the associated personal information promptly. If you have reason to believe that a minor has provided us with personal information, please contact us at [email protected].
Cookies and Tracking Technologies
We use cookies and similar technologies on our website. A cookie is a small text file placed on your device when you visit a website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until deleted).
The categories of cookies we use include:
Strictly necessary cookies, which are required for the website to function and cannot be disabled. These include cookies that manage your login session and shopping cart equivalent for casino credits.
Performance and analytics cookies, which collect information about how visitors use our website, such as which pages are visited most often and whether users encounter errors. This data is aggregated and used solely to improve the site.
Functionality cookies, which remember your preferences such as language settings and responsible gambling tool selections.
Targeting or advertising cookies, which are used in some circumstances to deliver content relevant to your interests. These cookies track your browsing activity across our website and may be set by third-party providers.
You can control cookies through your browser settings and, where required by law, we will obtain your consent before placing non-essential cookies. For more detail on how we use cookies and how you can manage them, please see our Cookie Policy at nitrocasino-canada.com/cookie-policy/.
Security
We implement technical, administrative, and physical security measures to protect personal information against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data transmitted between your browser and our servers, access controls that restrict internal access to personal information on a need-to-know basis, regular security audits and penetration testing, and secure deletion protocols for data that is no longer required.
No security system is completely impenetrable. If you believe your account has been compromised or if you become aware of any unauthorised use of your credentials, please contact us immediately at [email protected].
Links to Third-Party Websites
Our website may contain links to websites operated by third parties. This policy does not apply to those websites, and we are not responsible for the privacy practices of third-party operators. We encourage you to review the privacy policies of any website you visit through a link on our platform.
Changes to This Policy
We review this policy periodically and may update it to reflect changes in our practices, legal requirements, or the structure of our business. When we make material changes, we will notify registered users by email or through a prominent notice on our website prior to the change taking effect. Continued use of the platform after the effective date of any update constitutes acceptance of the revised policy.
How to Contact Us
If you have questions about this policy, wish to submit an access or correction request, or want to raise a privacy concern, you can reach us through the following channels.
Email: [email protected]
Phone: +1 (514) 555-1946
Mail: 845 Rue Sainte-Catherine O, Montréal, QC H3B 1B1, Canada
We will acknowledge your request promptly and respond within the timeframe required by applicable law, which is generally 30 days under PIPEDA and 30 days under Québec Law 25. If we need additional time, we will advise you of the reason and the extended deadline before the initial period expires.
If you are not satisfied with our response to your privacy concern, you have the right to escalate the matter to the appropriate privacy commissioner for your province, as listed in the rights section above.